Refund policy

Hassle-Free GUARANTEE!

If you don't love our stuff you will get your money back. No hassle. No complicated paperwork. We only want you to win if we do. 

Full returns policy detail

Effective 11 June 2025

1. CHANGE OF MIND RETURNS

• Tell us within 14 days of receiving your order if you no longer want it.

• Send the item back within the next 14 days in its original, unused condition.

• We refund the item price and our standard delivery cost within 14 days of getting it back.

• You pay the return postage for change-of-mind returns.

2. FAULTY OR WRONG ITEMS

• Let us know as soon as you spot a fault or receive the wrong product.

• We’ll arrange a free return and offer a repair, replacement or full refund, depending on what’s reasonable.

3. WHAT CAN’T BE RETURNED

• Dress up outfits or soft toys that have been worn or used.

• Personalised items.

• Anything that can’t be resold for hygiene or safety reasons once opened.
(These rules don’t apply if the item is faulty.)

4. HOW TO RETURN

Email support@cheerfulchildrentoys.com with your order number and the item you’re sending back.

We’ll reply with a returns label (if we’re paying postage), a Returns Authorisation Number (RAN) and simple packing instructions. 

5. REFUND SPEED

• Change of mind: processed within 5 working days of arrival at our warehouse.

• Faulty/wrong items: processed within 2 working days of confirming the issue.

6. NEED HELP?

Email: support@cheerfulchildrentoys.com